FAQ - Questions and Answers

Start with a non-binding enquiry via our enquiry form. We check availability and scope and prepare your offer. You confirm the booking via the provided link and then receive your booking confirmation. Your app and event link bring together the rest of the planning. View the booking process.

We coordinate delivery, setup, briefing and collection with you and your venue. You tell us your preferred delivery time window via the app; we confirm the arrangement. On-site support during the event is only provided if explicitly agreed.

We support events in Berlin, Brandenburg and Mecklenburg-Western Pomerania, among other areas, and can cover additional locations by arrangement. Free delivery and collection apply within a 30 km radius of our Neubrandenburg base or our Berlin warehouse at Albrechtstraße 48—depending on availability at the respective location. Longer distances are calculated in the offer. Private customer prices and services.

Your print allowance is included in the package you booked. This is separate from the paper capacity of the printer used: depending on the printer and format, a media change may be required. For larger events, we plan sufficient supplies and, if needed, additional printing equipment. You’ll receive operating instructions during the briefing.

We coordinate features, gallery access and delivery to suit your event. Consent from the people shown and publication are separate matters. AI features may involve external services; local background removal is separate from that. Providers, retention periods and your rights explain our privacy information.

Accessories are included with the relevant photo booth packages. What’s included in your booking is listed in the offer. Please enquire in advance about special themed sets and additional requests.

Depending on the system you book, different image styles and filters are available. Tell us what you’d like so we can align available options and the design before the event.

Yes, digital delivery and QR downloads can be used by arrangement. Online features require a suitable internet connection. We’ll coordinate the right system and scope in advance; for a purely digital option, there’s also the Digital Booth.

Yes. Names, the event date and logos can appear as an overlay on the photos by arrangement. The housing of the photo booth or photo mirror can also be customized. Print layout, device branding and background are separate services. View branding options.

This means customizing the device to match your event or brand presence, for example with coordinated vinyl wrapping. Design, available surfaces and implementation depend on the model you choose. You’ll receive templates and the scope of services for the specific version you book.

With a greenscreen photo booth, a green capture area is replaced in the final image with a digital motif. Printed backdrops and AI background removal are different solutions. The standard background selection applies to suitable photo booth systems. No comparable background selection is provided for the Magic Mirror and photo mirror.

Share access details, setup location and your preferences in the event link. We confirm your preferred time windows. The collection time is agreed with you or the venue; your booking confirmation is the binding reference.

Information about the gallery and guest upload is provided in your event link before the event. We’ll let you know for your event when the photos will be released. The event gallery is online for six months; photos for QR-code download are available for four weeks. Only share access details with authorized guests. More about the event gallery.

A Magic Mirror is a photo station with a mirror surface, integrated camera and interactive controls. Depending on the model and scope you book, animations, photo design and instant printing are available. Discover the photo mirror.

We align the available animations with the occasion and the system. Custom animations can be prepared by arrangement. We clarify special requests and any additional costs before booking.

Even robust photo equipment and mirror glass must be handled with care. Please don’t modify or move the setup on your own. A protected setup location and the instructions during the briefing help prevent damage. Dimensions and weight depend on the model.

With our relevant photo booth and photo mirror systems, the printing technology is integrated into the setup. For special solutions or additional printers, a separate station may be required. The output location and space requirements included in your offer are coordinated in advance.

The equipment needs a suitable, level and weather-protected spot. Please keep walkways clear and leave the device at the agreed location. Delivery, setup and briefing take place by arrangement.

As a guideline: for a photo booth with a background, around 3 × 3 m is often planned; for the Magic Mirror, around 1.5 × 3 m. Without a backdrop, the required area can be smaller. The model, guest group, print station and access routes determine the actual space needed; we confirm it for your event.

With a photo booth, you see a camera preview on the display before the shot and can position yourself. With the photo mirror, the mirror surface also helps with posing. The exact preview depends on the system used.

Depending on the offer, background removal, creative motif photos or AI portraits are possible. These features differ technically and in terms of data protection. We agree with you which technology and design will be used. View the AI photo booth.

This allows compatible devices to send photos to supported photo printers via a wireless print connection. Compatible devices, connection and setup must match the intended use. Enquire about photo printers and AirPrint.

Yes. The digital SketchWall creates AI portraits and can display approved images as a shared guest wall. The Digital Booth offers photo experiences via smartphone. You can also enquire about both options for weddings, birthdays and other private celebrations. Screen, printing and additional features are explicitly agreed.

Please contact us early or request changes via your event link. Cancellation may incur costs. You’ll receive the terms that apply to your booking with your offer before you confirm it as binding. More information about booking.